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Privacy Policy

Last updated: October 2025

This Privacy Policy explains how MY-IVVI Inc. (“we”, “us”, “our”) collects, uses, and shares information when you visit or make a purchase from eparts.my-ivvi.ca (the “Website”). It also explains your rights and choices under applicable privacy laws including Canada’s PIPEDA, the EU/EEA General Data Protection Regulation (GDPR) and UK GDPR.

1. Information We Collect

Information you provide: name, billing/shipping addresses, email, phone, order details, messages sent to support.

Payment information: payments are processed by third-party providers (e.g., Stripe, PayPal). We do not store full credit card numbers.

Device & usage data: IP address, browser type, pages visited, referring URLs, and general analytics. We use cookies and similar technologies to operate the cart/checkout and to measure performance. For details, see our Cookie Policy.

Account data: if you create an account, we store your login email, hashed password, order history and saved addresses.

2. How We Use Information

  • Provide and deliver products and services, process orders and returns.
  • Operate core store features (cart, checkout, order updates, fraud prevention).
  • Provide customer support and respond to requests.
  • Improve the Website, products, and user experience.
  • Send service emails (order confirmations, shipping updates). Marketing emails are sent only with consent and can be unsubscribed at any time.
  • Comply with legal obligations and enforce our terms.

3. Cookies & Similar Technologies

We use cookies that are strictly necessary to make the store work (e.g., session, cart, checkout), and optional cookies for analytics, functionality and marketing. You can manage your preferences using the Cookie Settings link in the site footer at any time. For details of the types of cookies we use, please see our Cookie Policy.

4. Sharing Information

We share information with trusted service providers who help us operate our business, including:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping and logistics partners (e.g., Canada Post, UPS, FedEx)
  • Ecommerce platform and plugins (WooCommerce, Dokan for marketplace features)
  • Hosting, security, anti-fraud, and analytics providers
  • Email/SMS communication tools (e.g., SendPulse), only with appropriate consent

We do not sell personal information.

5. Legal Bases (GDPR/UK GDPR)

Where GDPR or UK GDPR applies, we process personal data on the following bases:

  • Contract – to process your orders, payments, returns and provide support.
  • Legitimate interests – to maintain site security, prevent fraud, improve our services.
  • Consent – for optional analytics/marketing cookies and for non-essential marketing communications. You may withdraw consent anytime via the Cookie Settings link or the unsubscribe options in emails.
  • Legal obligations – to comply with tax, accounting and regulatory requirements.

6. International Transfers

We operate in Canada and may transfer personal data to service providers in other countries (including the United States). Where required, we use appropriate safeguards (e.g., contractual clauses) to protect your information.

7. Data Retention

We retain order and account records as long as needed for our business, legal and tax purposes. We keep analytics data for a limited period required to achieve the purposes described above.

8. Your Rights

Depending on your location, you may have rights to access, correct, update, delete, restrict or object to processing, and to data portability. You can also withdraw consent where processing is based on consent (e.g., analytics/marketing cookies). EU/UK residents can exercise rights under GDPR/UK GDPR. To make a request, contact [email protected].

9. Children’s Privacy

Our Website is not directed to children under 16. We do not knowingly collect personal information from children.

10. Security

We implement reasonable technical and organizational measures to protect personal information. No method of transmission or storage is 100% secure.

11. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for their privacy practices.

12. Changes to this Policy

We may update this Privacy Policy periodically. The “Last updated” date will reflect the latest version.

13. Contact Us

MY-IVVI Inc.
2453 Dixie Rd, Mississauga, ON L4Y 2A1, Canada
Tel: 1-800-659-2720
Email: [email protected]

GDPR Compliance

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have certain rights under the GDPR/UK GDPR. These include the right to access, correct, update or request deletion of your personal information; to object to or restrict processing; and to request data portability. You may also withdraw consent for optional cookies at any time using the Cookie Settings link in the footer.

To exercise your rights, contact us at [email protected]. We will respond in accordance with applicable laws.